职位描述
- 岗位职责:
100% audit all warranty claims from Foton channel and Cummins channel and lead reclaim negotiations, to avoid wrong claims. Improve warranty system functions and maintain necessary parameters timely, to ensure smooth operation for claim submission and adjudication Check and Conduct payment after invoice received Get close connection with QI and Service function to drive a) Product quality improvement b) Warranty cost reduction. c) Service capability improvement Lead campaign/TRP management process and submit warranty accrual approval as AOP required, to avoid financial risk and support service implementation. Return all warranty failure part in China domestic from Foton channel and Cummins channel, to support quality improvement analysis and supplier improvement. Identify supplier responsibilities and issue supplier claim through purchasing based on warranty claims, to drive supplier improvement and recovery.
- 岗位任职要求:
Education 教育: Bachelor degree or above, majoring in automotive engineering or mechanical engineering is preferred. Experiences 工作经验: At least 3 years product service support experience or quality improvement experience in auto industry; Special Knowledge 特别知识: 1. Be familiar with engine structure and operating. 2. Be familiar with engine failure mode and can conclude the probably reason with basic failure info. and trouble-shooting. Skills 技能: 1. Excellent coordination, communication and interpersonal skills 2. Good command of Microsoft office(outlook, word, excel, ppt) 3. Willing to work in teams and with different teams. Language 语言: Good command of reading, writing and speaking in both English and Chinese
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